Contact

Do you offer tarot readings?
Yes! You can book a session via our booking link.

How can I book a reading?
You can book directly through our booking platform, here

What is the difference between a tarot reading and a consultation?
Tarot readings use cards to receive messages and guidance, while crystal consultations help you find the ideal stones for your needs.

Do you offer virtual or in-person consultations only?
We offer both!

What kind of questions can I ask during a reading?
You can ask all kinds of questions. We will help you phrase them clearly. You can also simply receive the message you need to hear.

Can I book for a specific topic (love, career, protection, etc.)?
Yes, absolutely.

Do you offer spiritual services like energy clearing or protection?
Yes, these services are available through consultation.

Do I need to make an appointment to come and shop?
Yes. Reservations are made via our Square platform. Book here

Can I just drop by or browse on site?
Yes, walk-ins are accepted, but we prefer appointments to prepare the space especially for you.

What is the difference between shopping and a consultation?
Consultations are one-on-one sessions focused on specific needs: choosing the right crystals, learning how to use them, and understanding how to work with their energy.
The shopping experience allows you to come alone or with up to three friends to discover and freely choose your items.

How does the in-person experience work (tarot, crystal consultation, shopping)?
Each experience is personalized according to your needs. Whether for a tarot reading, a consultation, or simply shopping, we create a warm and intimate space to guide you.

How much time should I allow for a visit?
• Tarot: 30 minutes to 1 hour (with potential slight overruns)
• Crystal consultation: approximately 30 minutes
• Shopping: generally 15 to 30 minutes

Can I bring a friend?
Yes, you can be accompanied by up to two people

Where is your shop located?
You will find our address on our Google profile or directly on our website.

Can you help me choose a crystal in person?
Yes! Book a consultation here via Square.

Do you also do pop-ups or only private appointments?
Both!

Where can I find your next pop-ups?
Check our calendar directly on the homepage of our website or see our pinned post on Instagram for upcoming dates.

Are your crystals authentic?
Yes. We only work with natural crystals and materials.

Where do your crystals come from?
The majority of our crystals come from Colombia, thanks to collaborations with local miners and stone seekers. For rarer pieces, we work with suppliers worldwide. We only deal with people we know personally and whose values align with ours.

Are your crystals ethically sourced?
Yes. We prioritize conscious and ethical sourcing, mainly in Colombia with trusted local partners.

Are the crystals cleansed before purchase?
No. Crystals are handled during packaging, and we do not know your personal intentions. We prefer that you cleanse them yourself. Please refer to our article on cleansing and recharging crystals.

How do I use my crystal after purchase?
Thank you for your purchase and welcome to our magical world ✨
Here is the next step in your journey: See here

Can I wear my crystal jewelry every day?
Yes, but keep in mind that some crystals are not water-resistant.

Can I shower with my jewelry?
Yes, but keep in mind that some crystals are not water-resistant.

Does the jewelry tarnish?
No, our jewelry does not tarnish.

What materials do you use?
We primarily use stainless steel and bronze. Our earrings are hypoallergenic. You can wear our jewelry in the shower, at the beach, or by the pool.

However, some more sensitive skin types may react differently to certain metals.

Do you make custom jewelry?
Yes! You can fill out our custom order form, here

Do you ship to Canada and the United States?
Yes! Shipping costs vary depending on weight and destination.

What are the delivery times?
Delivery times vary by location: generally between 1 and 3 weeks within America, and up to 2 months internationally.

Do you offer delivery in Montreal?
Yes. The rate depends on the sector. You can also choose free pickup.

Do you offer free shipping?
Yes! Shipping is free for orders over $150 on our website.

Can I pick up my order in person?
Yes, pickup is free. Reserve your pickup via Square.

What is your return or refund policy?
Consult our policy directly here

What if my crystal arrives damaged?
Each situation is evaluated on a case-by-case basis to find the best possible solution. Contact us by email: crystalvoyd@gmail.com