Refund policy
Returns & Exchanges
At Crystal Voyd, we are committed to offering ethically sourced crystals, jewelry, and spiritual products of the highest quality.
We accept returns and exchanges within 14 days of delivery, provided that the item is unused, in its original condition, and returned in its original packaging.
To initiate a return or exchange, please contact us at crystalvoyd@gmail.com before sending your item back.
Please note that the following items are final sale and cannot be returned or exchanged:
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Tarot and spiritual consultation services
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Gift cards
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Custom or special-order items
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Items marked as final sale
Customers are responsible for return shipping costs unless the item arrived damaged or an error was made on our part.
Because our crystals and minerals are natural products, variations in color, shape, inclusions, and texture are expected and are not considered defects.
Customer Support
Our team aims to respond to all emails and social media messages within 1–3 business days.
For assistance, please contact us at:
Local Pickup & Meetups
For customers in the Greater Montreal area, we offer convenient local pickup options, including:
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Boutique pickup (when available)
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Pickup at one of our pop-up markets or events
Once your order is ready, you will receive an email with detailed pickup instructions, including the date, time, and meeting location.
For eligible local orders, we strive to have them ready within 1–3 business days.
Wholesale Inquiries
Interested in carrying Crystal Voyd products?
For wholesale pricing, partnerships, or bulk orders, please contact us at:
We'd love to learn more about your business and explore how we can work together.
