Privacy policy

Privacy Policy

At Crystal Voyd, your privacy matters. We are committed to protecting your personal information and handling it responsibly, transparently, and securely.

We do not sell, rent, or trade your personal information with third parties. Information is shared only when necessary to process your order, provide our services, comply with legal obligations, or with trusted service providers (such as payment processors and shipping carriers) who help us operate our business.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal information.

Information We Collect

Depending on your interaction with Crystal Voyd, we may collect the following personal information:

  • First and last name

  • Billing and shipping address

  • Postal or ZIP code

  • Email address

  • Telephone number

  • Payment information (processed securely through our payment providers—we do not store your full payment card details)

  • Order history

  • Website usage information collected through cookies and analytics tools

How We Collect Your Information

We collect personal information when you:

  • Place an order through our website

  • Create an account

  • Subscribe to our newsletter

  • Contact us by email or social media

  • Participate in contests, giveaways, or promotions

  • Book a tarot reading or other service

  • Browse our website through cookies and similar technologies

Why We Collect Your Information

Your information helps us to:

  • Process and fulfill your orders

  • Ship and track your purchases

  • Provide customer support

  • Process payments securely

  • Schedule and manage appointments or spiritual services

  • Send newsletters and promotional offers (only if you have opted in)

  • Improve our website, products, and customer experience

  • Analyze website traffic and business performance

  • Comply with applicable legal and tax obligations

  • Prevent fraud and protect the security of our business

Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience and better understand how visitors interact with our website.

These technologies help us:

  • Remember your preferences

  • Improve website performance

  • Analyze visitor behavior

  • Measure the effectiveness of marketing campaigns

You may disable cookies through your browser settings, although doing so may affect certain website features.

Data Security

Crystal Voyd takes reasonable administrative, technical, and physical safeguards to protect your personal information.

Our website is hosted on Shopify, which uses industry-standard security measures, including SSL encryption and secure payment processing, to help protect your information during transmission.

While we strive to use commercially acceptable means to protect your data, no method of electronic storage or internet transmission can be guaranteed to be 100% secure.

Information Sharing

We may share your information only with trusted third parties when necessary to operate our business, including:

  • Shopify

  • Payment processors

  • Shipping carriers (such as Canada Post)

  • Professional advisors when legally required

  • Government authorities when required by applicable law

These service providers are only given the information necessary to perform their services and are required to protect your information.

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your personal information where legally permitted

  • Withdraw your consent to receive marketing communications at any time

  • Request additional information about how your data is processed

To exercise any of these rights, please contact us at crystalvoyd@gmail.com.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Policy Updates

Crystal Voyd may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or applicable laws.

Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Crystal Voyd

Email: crystalvoyd@gmail.com